Refund Policy

At Hartman's Quilting & Monogramming, your satisfaction is our top priority. This policy outlines our approach to service satisfaction and refund procedures.

We stand behind the quality of our work. If you're not completely satisfied with our cleaning or repair services, we will work with you to make it right.

• Complaints must be reported within 24 hours of service completion
• We will return to address any legitimate concerns at no charge
• Our quality assurance team will investigate all issues promptly
• Multiple resolution options available depending on the situation

Eligible for Full Refund

• Service was not performed as agreed in the contract
• Significant damage caused by our negligence
• Service was cancelled by us due to circumstances beyond client control
• Emergency services called but situation resolved before our arrival

Partial Refund Situations

• Service partially completed due to access issues
• Client cancellation with less than 24-hour notice
• Specific areas not cleaned to standard while others acceptable

• Services completed satisfactorily according to agreed specifications
• Client cancellation after service has begun (may incur partial charges)
• Inability to complete service due to client-related access issues
• Pre-existing conditions or damage not disclosed prior to service
• Changes in client expectations after service agreement

When appropriate, we may offer alternatives to refunds:

• Return visit to address specific concerns at no charge
• Service credit for future appointments
• Partial service adjustment with reduced payment
• Additional cleaning or repair work to meet expectations

To request a refund or discuss service concerns, contact us immediately:

Email: nadiasaunders@hqmcleanrep.com

Phone: (402) 756-2422

Address: 533 W Gage St Ste 3, Nebraska